AI Review Insights
This guide shows you how to use the AI Review Insights tool, step by step. No technical knowledge is needed. The tool is free, and you can start without an account.
About the screenshots in this guide
Every illustration below comes from a real analysis run inside the tool. We searched Blockify and opened Blockify Fraud Filter, Blocker (4.9★, 1,505 reviews). The numbers, themes, and quotes you see are this app's live results, so you can match each screen to what you will see on your own.
1. What this tool does
Type the name of any Shopify app, and the tool reads all of its App Store reviews for you. In seconds, you get:
An AI summary of what users think.
The app's strengths and weaknesses.
The features users ask for most.
Sentiment scores across 5 areas.
Review status tracking (active / archived / deleted).
A full, filterable review list you can export.
You can analyze your own app or any competitor's app.
2. Guest vs free account
You can use the tool as a guest. A free Letsmetrix account unlocks more.
Feature
Guest
Free account
AI summary
Yes
Yes
Sentiment scores
Yes
Yes
Top strengths & weaknesses
Yes
Yes
Review status tracking
Yes
Yes
Review list (view, filter, sort)
Yes
Yes
Full feature requests & action items
Partly
Yes (full)
30-day trend arrows
No
Yes
Export reviews to Excel
No
Yes
Negative review alerts by email
No
Yes
Creating an account is free and takes a moment.
3. Step-by-step
Step 1: Search for an app
Open the AI Review Insights page.
Click Analyze Reviews Now.
Type the app name in the search box.
A dropdown suggests matching apps, each with its icon, rating, and review count.
Click the app you want.
You will see "App not found". You can submit the app name and your email, and we will notify you when it is ready.
Step 2: Run the analysis
Click Analyze Reviews.
If the app was analyzed recently, results appear instantly.
Otherwise, you will see "AI is analyzing X reviews..." for a short moment.
You are then taken to the results page.
Step 3: Read the sidebar (left side)
The sidebar shows quick facts about the app:
App info: icon, name, developer, rating, and total review count.
Sentiment scores: five bars from 0 to 10: Support, Ease of Use, Performance, Reliability, and Pricing. Green means strong (7+), amber is average (5–6.9), red is weak (under 5).
Change alert: a banner inviting you to get notified about review changes. If reviews are spiking right now, a red strip shows the topic and how much it has risen.
With a free account, each sentiment score also shows a small arrow (up, down, or flat) comparing it to 30 days ago.
Step 4: Read the AI summary
At the top of the main area, the AI gives a short 3–5 sentence overview: the general feeling of users, the biggest strengths, and the common problems. This is the fastest way to understand the app.
Step 5: Review strengths and weaknesses
Two side-by-side panels:
Strengths (green, left): the top 5 things users praise.
Weaknesses (red, right): the top 5 things users complain about.
Each item shows a theme, how many reviews mention it, and a sample quote. Weaknesses also carry a severity badge (High / Medium / Low). A Spike badge appears if a problem is rising quickly.
Step 6: See feature requests and action items
Feature Requests (left): the features users ask for most, ordered by demand. Frequently requested ones are tagged.
Action Items (right): clear suggestions on what to fix or build next, based on the weaknesses and requests.
As a guest, you see the top few items; the rest are blurred. Sign up free to see the full lists.
Step 7: Check review status tracking
This section shows how the app's reviews change over time. It is open to everyone:
Four cards: Total, Active, Archived, and Deleted reviews.
Status distribution: the share of active, archived, and deleted reviews.
Weekly activity: an 8-week chart. Unusual weeks are highlighted.
Status transitions: how reviews moved between states (for example, active → deleted).
Rating × status table: which star ratings are most often deleted.
Use the tabs (30 Days / 90 Days / All Time) to change the time range. With a free account, you also see the "+N this week" changes.
Step 8: Browse the review list
A full list of reviews, with rating, text, reviewer, country, and date. You can:
Filter by rating, status, or date.
Sort by most recent or by rating.
See auto-tags on each review (for example, support praise, bug report, pricing concern).
Export to Excel - available with a free account.
Reviews are shown 10 per page.
Step 9: Turn on negative review alerts
This is the easiest way to stay ahead of problems. It needs a free account.
Click Get Notified in the sidebar.
If you are signed in, confirm in the small window. Alerts turn on for this app.
If you are a guest, you will be asked to create a free account first. Alerts then turn on automatically for the app you were viewing.
After that, the system checks the app every day. If negative reviews spike, you get an email alert with the topic, severity, and a link to the details. You can turn alerts off any time.
Step 10: Analyze another app
Use the search bar at the top of the results page to analyze a new app without going back.
Click "Track this app on Letsmetrix" to follow the app over time in your Letsmetrix dashboard.
4. Understanding the scores and labels
Sentiment scores (0–10): how users feel about Support, Ease of Use, Performance, Reliability, and Pricing. Higher is better. A dash (—) means there were not enough reviews to score that area.
Severity badge (on weaknesses): how widespread a problem is. High means many reviews mention it; Low means only a few.
Spike: when a topic is mentioned far more this week than last week (a sharp jump). It signals a sudden problem worth attention.
Review status: Active reviews are public, Archived are hidden, Deleted are removed. A high number of deleted negative reviews can be a warning sign.
5. What a free account unlocks
Creating a free account adds:
The full feature request and action item lists.
30-day trend arrows on scores and themes.
Excel export of reviews.
Email alerts when negative reviews spike.
6. Quick FAQ
Do I need to pay?
No. The tool is free, including the account.
Can I analyze a competitor's app?
Yes. Search any Shopify app by name.
Why are some items blurred?
A few lists are reserved for account holders. Sign up free to see everything.
How fresh are the results?
Results are cached for a short time, so a popular app may load instantly. New analyses are generated on the spot.
How do I stop email alerts?
Open the app you are tracking and turn the alert off, or manage it from your Letsmetrix account.
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